Help Center
Frequently Asked Questions
Getting Started
How do I create my first scraping task?
To create your first scraping task, navigate to the Dashboard and click on "Create New Task". Select your social media platform, configure the settings, and click "Start Task".
What social media platforms are supported?
We currently support major social media platforms including Facebook, Instagram, Twitter, LinkedIn, and TikTok. More platforms are being added regularly.
Account & Billing
How do I upgrade my subscription?
You can upgrade your subscription by visiting the "Subscriptions" page in your dashboard. Choose your preferred plan and follow the payment process.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time from the subscription management page. Your access will continue until the end of your current billing period.
API & Integration
How do I generate an API token?
Go to your Profile page and navigate to the "API Tokens" section. Click "Generate New Token" and give it a descriptive name for your reference.
What is the API rate limit?
API rate limits depend on your subscription plan. Free users have 100 requests per hour, while premium users get unlimited requests.
Need More Help?
If you can't find the answer you're looking for, please contact our support team or check our detailed user guide.