Report Bug

Updated: Jul 23, 2025

Report a Bug

Help us improve Social Scraper by reporting bugs and issues you encounter.

Before Reporting

Please check if your issue has already been reported or if there's a known solution:

Search our Help Center
Check our User Guide
Review recent announcements on our platform

Types of Issues to Report

🔧 Technical Issues

Tasks not starting or stopping unexpectedly
Data export failures
API endpoint errors
Performance problems

🎨 Interface Issues

Display problems or layout issues
Navigation difficulties
Mobile responsiveness problems
Accessibility concerns

📊 Data Issues

Incorrect or incomplete data
Data formatting problems
Missing information in exports
Duplicate entries

How to Report

📧 Email Report

Send detailed bug reports to: bugs@socialscraper.com

Include the following information:

Your account email
Task ID (if applicable)
Steps to reproduce the issue
Expected vs actual behavior
Screenshots or error messages
Browser and device information

🎫 Support Ticket

Contact our support team directly through our support channels for urgent issues.

💬 Live Chat

Use our live chat feature for real-time assistance with critical bugs that affect your workflow.

Bug Report Template

Copy and use this template for more effective bug reports:


**Bug Description:**
[Describe what happened]

**Steps to Reproduce:**
1. [First step]
2. [Second step]
3. [Third step]

**Expected Behavior:**
[What should have happened]

**Actual Behavior:**
[What actually happened]

**Environment:**
- Browser: [Chrome/Firefox/Safari/etc.]
- Device: [Desktop/Mobile/Tablet]
- Operating System: [Windows/Mac/Linux/iOS/Android]
- Account Type: [Free/Premium/Enterprise]

**Additional Information:**
[Any other relevant details, screenshots, or error messages]

What Happens Next?

Acknowledgment: We'll confirm receipt within 24 hours
Investigation: Our team will investigate and reproduce the issue
Updates: You'll receive progress updates via email
Resolution: We'll notify you when the bug is fixed

Priority Levels:

Critical: System down, data loss - Fixed within 4 hours
High: Major functionality broken - Fixed within 24 hours
Medium: Minor functionality issues - Fixed within 1 week
Low: Cosmetic issues - Fixed in next release cycle